Help Center

Help Center

Everything from install to first connection: per-platform install guides, feature how-tos, and answers to common questions. Cannot find what you need? Get help in the community group @verstro_chat; send sensitive details privately to feedback@verstro.com.

Public-group privacy reminder: do not post email addresses, order numbers, TXIDs, wallet screenshots, card codes, subscription links, passwords, verification codes, private keys, or recovery phrases. You may share your platform, version, error text, and when it happened. Send sensitive details privately to feedback@verstro.com.

Quick start

Whichever platform you're on, it takes three steps:

  1. Create an accountOpen the account console and sign up with your email (no ID or phone number required). Enter the 6-digit code we send you to verify the address.
  2. Claim a trial or buy a planAfter verifying your email, claim the free trial in the console — or pay with USDT under "Buy a plan"; your subscription activates automatically once the transaction confirms on-chain (usually within minutes).
  3. Install the app and connectFollow the guide for your platform below, open the app, and sign in — servers are configured automatically. Just tap the switch on the main screen to connect; there is nothing to import by hand.
Tip: one account works on every platform, and your phone and computer can be online at the same time (device limits depend on your plan tier — see the FAQ). Read the Simplified Chinese guide to choosing the correct download by OS, chip, and package type → Read the Simplified Chinese six-layer checklist for first connection and one-request verification →

Install on Android

  1. Download the APKGet the APK from the download section on the home page. The default arm64 build fits the vast majority of phones from recent years; pick v7a for older devices or x64 for emulators. Not sure? Start with arm64.
  2. Allow the installOpen the downloaded APK. If the system warns that installing unknown apps is not allowed, follow the prompt to allow your browser (or file manager) to install apps in Settings, then go back and continue.
  3. Sign inOpen Verstro and sign in with your registered email. With an active subscription, servers are configured automatically.
  4. ConnectTap the connection switch on the main screen. On first connect, Android shows a "Connection request" (VPN permission) dialog — tap "Allow" / "OK".
  5. VerifyOnce the switch shows connected, open your browser and visit any international site to confirm it loads.
Battery settings: some Android skins (MIUI / EMUI, etc.) kill background apps and drop the connection. Add Verstro to the battery-optimization whitelist / allow it to run in the background to keep the connection stable.

Use on iOS (iPhone / iPad)

Verstro currently has no native iOS app. You can import your subscription into a supported third-party client such as Shadowrocket. Your account, plan, and usage remain governed by Verstro server rules, while available features and experience depend on the third-party client, OS, and network environment.

What you need

  • A Verstro account with an active subscription (the free trial works too — see Quick start);
  • An Apple ID from a region outside mainland China (e.g. the US store) — Shadowrocket is not listed on the mainland-China App Store;
  • Shadowrocket: a paid third-party client. Price, purchase method, and availability follow the current App Store listing.

Steps

  1. Install ShadowrocketWhile signed in with your non-mainland Apple ID, search the App Store for Shadowrocket, then buy and install it.
  2. Get your subscriptionOpen verstro.com/account in Safari, sign in, and find the iOS (Shadowrocket) import card below "My subscription".
  3. One-tap importTap the "Import to Shadowrocket" button — Shadowrocket opens and the subscription is added automatically. Manual alternative: copy the subscription link → tap + in the top-right of Shadowrocket's home screen → set Type to "Subscribe" → paste the URL → done.
  4. Pick a serverBack on Shadowrocket's home screen, wait for the server list to load and tap one (run "Connectivity Test" first to find the lowest latency).
  5. ConnectTurn on the switch at the top. On first connect, iOS asks "Shadowrocket Would Like to Add VPN Configurations" — tap "Allow" and confirm with your passcode / Face ID.
  6. VerifyOnce the VPN icon appears in the status bar, open your browser to confirm sites load.
Day to day: after renewing or changing plans, pull down on the subscription entry in Shadowrocket (or tap "Update") to sync the latest configuration. Security note: your subscription link is a credential — never share it publicly. If it leaks, go to the account console and use "Reset subscription link"; the old link stops working immediately. Read the iPhone / iPad import and subscription credential guide →

Other iOS clients

The same subscription link may also work with compatible clients such as Stash, sing-box, Loon, and Quantumult X. Support and available features depend on the current client and configuration format; account usage and plan duration follow Verstro server rules.

Install on Windows

Supports Windows 10 and later (x64).

  1. DownloadGet the installer (setup.exe) from the download section on the home page; prefer not to install? Choose the portable ZIP — unzip and run.
  2. Get past SmartScreenIf Windows SmartScreen blocks the first run (a routine prompt for newly published software), click "More info" → "Run anyway". Make sure the installer came from the official site dl.verstro.com.
  3. Sign inAfter installing, open Verstro and sign in with your email — servers are configured automatically.
  4. Enable Virtual NIC (recommended)Turn on Virtual NIC in the sidebar to cover more apps that ignore the system proxy, including some terminal, Git, Docker, and desktop-tool traffic. Coverage depends on Windows, the app, and active rules. Windows shows a UAC administrator prompt; click Yes.
  5. ConnectFlip the switch on the main screen — done.
Is Virtual NIC optional?Yes. The factory default is System proxy on and Virtual NIC off, which covers browsers and other apps that follow proxy settings. Enable Virtual NIC when you need broader coverage for command-line tools or desktop software.

Install on macOS

Separate DMGs are provided for Apple silicon (M1–M4) and Intel Macs — download the one matching your machine.

  1. Download and installGet the DMG for your chip from the download section on the home page, open it, and drag Verstro into the Applications folder.
  2. First launchIf there is no alert, continue to sign in. If macOS says the developer cannot be verified or Apple cannot check the app for malicious software, first verify the official source, architecture, version, and SHA-256; then use System Settings → Privacy & Security → Open Anyway only for that checked app. If it says damaged or modified, the hash differs, or it will damage your computer, stop and follow the security-alert guide.
  3. Sign inOpen Verstro and sign in with your email — servers are configured automatically.
  4. Enable "Virtual NIC" (recommended)Turn on "Virtual NIC" in the sidebar to enable the system-wide (TUN) tunnel. The first time, macOS asks for your Mac login password to authorize it.
  5. ConnectFlip the switch on the main screen — done.
Verify terminal traffic (advanced): in a terminal without https_proxy set, run curl ifconfig.me. If it returns the server IP instead of your local public IP, that terminal request used the current tunnel. This result alone does not prove that every app is captured.

Install on Linux

Available as .deb / .rpm / AppImage (x86_64; an arm64 .deb is also provided).

  1. Debian / UbuntuDownload the .deb, then install:
    sudo apt install ./Verstro-*-linux-amd64.deb
  2. Fedora / RHEL familyDownload the .rpm, then install:
    sudo dnf install ./Verstro-*-linux-amd64.rpm
  3. Other distros (AppImage)Install the FUSE compatibility library first (Ubuntu/Debian: sudo apt install libfuse2), then chmod +x Verstro-*.AppImage and run it directly.
  4. Sign in and enable "Virtual NIC"Open Verstro and sign in. When you turn on the Virtual NIC (TUN) system-wide tunnel, a system password prompt (pkexec) appears — enter your password to confirm.
  5. ConnectFlip the switch on the main screen — done.
AppImage won't start?It's almost always a missing libfuse2; run the AppImage from a terminal to see the actual error. On desktop systems, prefer the .deb / .rpm packages.

Connection methods & outbound modes

Outbound mode decides how traffic that has entered Verstro leaves; System proxy and Virtual NIC decide which traffic enters Verstro.

Smart routing

It uses rules to decide whether traffic connects directly or through a proxy server. Local networks and services suited to direct access stay direct, while traffic that needs a proxy uses the server; it is suited to browsing, work, streaming, and long-running connections.

Global proxy

It sends internet traffic that has entered Verstro through the current server, except reserved system addresses, local networks, and required bypasses. It does not expand traffic capture automatically; use it for temporary troubleshooting or a consistent exit IP.

System proxy

It changes the operating system proxy setting so browsers and other software that follow the system proxy enter Verstro. It does not create a Virtual NIC, but some terminal tools, Git, Docker, games, and desktop apps ignore it.

Virtual NIC (TUN)

It creates a virtual network interface and captures traffic at the OS network layer, covering software that does not read System proxy settings. The first use may require administrator authorization and can conflict with other VPNs, proxies, or security software; it still works with Smart routing.

Desktop toggle combinations

System proxyVirtual NICWhat it doesRecommendation
OnOnBrowsers and similar apps use System proxy; Virtual NIC supplements the restMost complete coverage; recommended daily setup
OnOffCovers only software that follows the System proxyWhen you lack admin permission or only need a browser
OffOnVirtual NIC provides broader OS-level traffic captureFor advanced users or diagnosing System proxy conflicts
OffOffDoes not actively capture most system trafficUsually not recommended; troubleshooting only

Recommended day-to-day desktop setup: Smart routing + System proxy on + Virtual NIC on. Factory default is System proxy on and Virtual NIC off; turn on Virtual NIC when you need it. If Virtual NIC conflicts with another VPN or security software, turn it off temporarily and keep System proxy; restore the recommended setup and reconnect after troubleshooting.

On mobile, the Android / iOS system VPN tunnel performs traffic capture, so the desktop System proxy and Virtual NIC toggles are not shown. Choose an outbound mode and server instead.

Read the Simplified Chinese guide to TUN, traffic capture, and per-connection verification → Read the Simplified Chinese 2×2 guide to choosing System proxy, Virtual NIC, and outbound modes → Read the Simplified Chinese guide to troubleshooting different browser, terminal, Git, or Docker paths → Read the Simplified Chinese guide to verifying TUN capture with one attributable request →

Using Verstro

Account & subscription

Sign up with just an email (verified by a 6-digit code) — no ID or phone number. Buy a subscription in the account console or inside the app, pay in USDT (TRC20), and it activates automatically after on-chain confirmation. Once signed in, the client fetches server configuration by itself — no files to import. After renewing or switching plans, reconnect once and the change takes effect.

Connect & disconnect

One switch on the main screen: on to connect (the best route is chosen automatically), off to disconnect. While connected, the app shows live speed and latency.

Virtual NIC (TUN)

This is a core Verstro desktop capability. A system proxy only covers apps that read proxy settings, mainly browsers. Virtual NIC (TUN) can capture more traffic at the OS network layer; terminal commands such as ping, git, and brew, Docker, and some desktop or Electron apps can use the encrypted path according to the active mode and rules. Coverage depends on the OS, app, rules, and network environment.

  • How to enable: the "Virtual NIC" toggle in the client sidebar.
  • System authorization: Windows shows a UAC administrator prompt; macOS / Linux ask for your password — the OS requires this to create a virtual network interface, and only on first use or after an upgrade.
  • Android / iOS: the mobile VPN tunnel is system-level by nature — nothing extra to enable.

Servers & routes

Servers are deployed redundantly across multiple regions and providers. On the Standard tier, the client picks the best route automatically (latency testing + failover); the Pro tier additionally unlocks manual server selection, so you can pin a preferred route. The server list updates automatically with your subscription — no maintenance on your side.

Multiple devices

One account signs in on every platform. Concurrent device limits follow your plan tier (Standard 5, Pro 10 — the purchase page is authoritative). Devices idle for a long time yield their slot automatically; no manual removal needed.

Use in third-party clients (subscription link)

Sign in to the account console; the My subscription card shows your subscription link with a QR code. You may import it into compatible clients such as Shadowrocket, Clash Meta, sing-box, or Stash. Support and available features depend on the current client and configuration format; account usage and plan duration follow Verstro server rules. The link is a credential; if it leaks, use Reset subscription link in the console.

Plans & payment

Plans come in two tiers, Standard / Pro, each with monthly / quarterly / yearly billing. Payment is in USDT (TRC20): after placing an order, transfer the exact amount shown on the order page from your own wallet (imToken / TronLink / Trust Wallet, etc.); the subscription activates automatically after on-chain confirmation, and orders are listed in the console. Promo codes are supported (enter one at checkout). Payment trouble? Get help in the community group.

App updates

The desktop client checks for updates and notifies you when a new version is available; you can also grab the latest installer from the download section on the home page anytime and install over the top (your data and sign-in are kept).

Trouble after installing over the top?If the app won't open, crashes, or can't connect after an upgrade, fully uninstall the old version first, then install the new one and sign in again — your account and subscription live in the cloud and won't be lost.

FAQ

What is the difference between Smart routing and Global proxy?

Smart routing applies rules to choose direct or proxy traffic; Global proxy sends internet traffic already captured by Verstro through the current server. Global proxy is not the same as whole-device capture.

Does Global proxy mean my whole device automatically uses the proxy?

No. Global proxy only changes how traffic that has entered Verstro leaves; System proxy and Virtual NIC determine which traffic is captured.

Do System proxy and Virtual NIC need to be enabled together?

They may stay on together, and that is the recommended daily setup for the most complete coverage. If Virtual NIC conflicts, temporarily keep only System proxy.

It says connected, but my IP or some apps have not changed. What should I do?

Check the System proxy and Virtual NIC capture toggles, outbound mode, current server, and other VPNs; then disconnect and reconnect.

Why does enabling Virtual NIC require administrator permission?

OS administrator privilege is required to create the virtual network interface. Verstro only asks for system authorization and does not receive or store your account password.

When should I temporarily disable Virtual NIC?

Temporarily disable Virtual NIC when it conflicts with another VPN or security software, networking is abnormal after waking from sleep, or you only need a browser.

How do I restore the recommended setup?

Choose Smart routing, turn on System proxy and Virtual NIC, then disconnect and reconnect to restore the recommended desktop setup.

Why are System proxy and Virtual NIC not shown on mobile?

The mobile OS VPN tunnel already performs traffic capture, so desktop toggles are absent; you mainly choose an outbound mode and server.

It says connected, but pages won't load?

Work through these in order:

① Switch to a different server in the list and retry (individual routes can fluctuate temporarily);
② Toggle the connection switch off and on again (rebuilds routing);
③ On desktop, turn “Virtual NIC” off and back on (recreates the virtual interface);
④ Check for other proxy / security software (another VPN, a firewall) conflicting with Verstro, and quit it first;
⑤ Still stuck? Share your platform and symptoms in the community group.

What should I do if macOS shows a security alert or says the app is damaged?

Do not handle every alert the same way. For an unverified developer or an app Apple cannot check for malicious software, first verify the official source, architecture, version, and SHA-256, then decide for that single app using Apple’s current interface. Delete and download again if it is damaged, modified, or the hash differs; stop if macOS says it will damage your computer or contains malware. Do not disable Gatekeeper globally or treat xattr as a universal fix. See the alert-specific steps and risks.

Windows shows "Windows protected your PC" (SmartScreen)?

Click "More info" → "Run anyway". This is Windows' standard prompt for newly published software; download only from the official site dl.verstro.com to be sure of the source.

Linux AppImage does nothing on double-click?

Run sudo apt install libfuse2 first (or your distro's FUSE2 package) and make sure the file is chmod +x. Running the AppImage from a terminal shows the actual error. Ubuntu / Debian users are better off with the .deb package.

When is the native iOS app coming? What do I use now?

There is currently no native Verstro iOS app. Follow the iOS guide to import your subscription into a supported third-party client such as Shadowrocket. Available features and experience depend on the third-party client, OS, and network environment.

Is there a free trial? How do I claim it?

Yes. After signing up and verifying your email, claim the trial in the account console (or inside the app). It activates instantly; the exact allowance is as shown on the claim page. One trial per account.

How many devices can one account use at once?

Standard: 5 concurrent devices; Pro: 10 (the purchase page is authoritative). The same account works on every platform, and long-idle devices give up their slot automatically.

How soon after payment is my plan activated?

Activation is automatic once the USDT (TRC20) transfer arrives and confirms on-chain — usually within minutes. If it takes long, open “Order history” in the console and verify the amount; get help in the community group.

Do I need an ID / phone number? Do you log what I visit?

No ID or phone number — email-only sign-up, with USDT cryptocurrency payment supported. Our servers do not log your connection contents or the destinations you visit; the client is fully open source under GPLv3, so its behavior is auditable.

Someone else got my subscription link — what now?

Go to the account console and click "Reset subscription link" — the old link stops working on all devices immediately. Then re-import the new link on your own devices.

App won't open / misbehaves after upgrading?

Installing over the top occasionally leaves stale files behind. The fix: fully uninstall the old version, then install the new one and sign in again. Your account and subscription data live in the cloud — uninstalling loses nothing.

How to uninstall per platform: Android — long-press the icon and uninstall; Windows — Settings → Apps; macOS — drag Verstro from Applications to the Trash; Linux — sudo apt remove Verstro (or your package manager's equivalent). Then reinstall following the guide for your platform.

How do I share feedback in the community group?

Get help in the Telegram community group @verstro_chat. Send sensitive details privately to feedback@verstro.com.

Partner Program

Affiliate program: share Verstro, earn 30% recurring commission

Share honestly — eligible paid orders may earn affiliate commission

Your account may use its referral code in the public affiliate program. Order eligibility, rate, maturity, and settlement eligibility follow the current console rules and required review. Do not describe the program as guaranteed income or automatic payout.

30%

Eligible orders only
Only orders that meet the current program rules and pass required review may earn commission. Renewal eligibility follows the current console rules.

$0

Zero barrier
Every account gets a referral code — anyone can join. No entry fee, no investment of any kind.

USDT

Manual settlement request
When the console shows that you are eligible, you may submit a USDT (TRC20) settlement request. Request, review, and on-chain confirmation are neither automatic nor instant.

How to start (3 steps)

  1. Get your referral codeOpen the Verstro app → Account → Affiliate Center, and copy your referral code or share link. You can also generate a promo image with your code embedded under "Share poster" — ready to post to group chats and social feeds.
  2. Friends enter your code at sign-upThey enter it in the Referral code field on the sign-up page. Binding and eligibility follow the current account rules.
  3. Check reviewed statusOrders that meet the rules move through auditable system states. Commission, request, and settlement status follow the Affiliate Center and manual review outcome.

How much can you earn?

ScenarioYour commission
A friend buys a yearly plan ($49)$14.70 per order
10 friends renewing monthly ($6/mo)≈ $18 / month (arithmetic example)
A community / channel brings 100 monthly subscribers≈ $180 / month (arithmetic example)

Examples use current list prices and are not earnings promises. Eligibility, amount, maturity, and requestable balance depend on valid orders, risk review, and the current rules shown in the console.

Payout rules (in plain terms)

  • Commission depends on valid orders and current risk rules. Maturity and requestable status follow the live console;
  • When the console shows that you meet the conditions, you may submit a USDT (TRC20) settlement request. Network fees, amount received, and eligibility follow the request page and manual review;
  • Settlement requests require manual review and are settled only after an external-wallet transaction and on-chain confirmation. No automatic processing, arrival time, or settlement outcome is promised;
  • Commission comes only from real paid orders — no recruitment rewards, no entry fees; orders you place for yourself with your own code earn no commission.

Have a real channel? Apply for partner review

If you run a community, channel, website, or client network, you may apply for partner review. Eligibility, market scope, public disclosure, settlement, and any specific revenue share take effect only after review, written confirmation, and formal authorization in the system. Get help in the community group; send sensitive details privately to feedback@verstro.com and mention “partner cooperation”.

View the Affiliate Center and current rules →
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